Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at dlepper@bimmerhausperformance.co. Please note that returns will need to be sent to the following address: 404 Gentlemen's Rdg Signal Mountain TN 37377
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at dlepper@bimmerhausperformance.co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dlepper@bimmerhausperformance.co.
For Turbos
No Refunds on Custom turbo, modified or rebuilt Turbochargers or manifolds . No cancellations, refunds, or exchanges on special order items or custom built order items will be allowed.
Core returns:
Core returns must be in good condition failure to send it good core will void core refund. On core deposits, cores must be returned within 30 days from receipt of turbocharger from BimmerHausPerformance, LLC. Due to our policy failure to return a core within 30 days of receipt of turbocharger from BimmerHausPerformance, LLC is automatic forfeit of refund.
If cores are returned on time and undamaged, you will receive your core refund within 30-45 days via method of our choice, PayPal, check, etc..
NOTE: Any turbocharger and/or part left over 30 days or is not paid in full will be sold to cover expenses incurred.
Products & Services
BimmerHausPerformance, LLC Warrants turbochargers to be free from defects in material and workmanship for a period of 1 (one) year from the original date of purchase or for performance (race) 3-6 months. If we confirm a defect in a turbocharger covered by this warranty, we will repair at our option with remanufactured components. There are no refunds on any installed parts and labor, regardless of fault or reason.
Custom built Turbochargers
Please allow 6-10 weeks for build time. We do not guarantee exact time due high demand***
All BimmerHausPerformance, LLC turbochargers are built to order to your exact specifications and should not be considered on the shelf ready to ship unless specifically noted on the work order. Build times vary by model of turbo and options of said turbocharger we cannot guarantee a delivery date or ETA.
Exclusions
This warranty covers defects in material or workmanship discovered while using the product as recommended by the manufacturer. The warranty does not cover damage or contingent damage caused by misuse, abuse, oil starvation or any modification. The warranty does not cover parts that are subject to normal wear and tear.
Limits of Liability
If any defects in material or workmanship are found, your sole recourse shall be repair, as described in the preceding paragraphs. BimmerHausPerformance, LLC will not be held liable to your or any other party for any damages that result from the use of this product. Damages that are excluded, but are not limited to, the following: installation fees, damage to engine components, damage to personal or public property, personal injury, medical bills, and/or subsequent death. In no event will BimmerHausPerformance, LLC. will be liable for more than the turbocharger purchase price, not to exceed the current list price of the product and excluding tax, shipping and handling charges.